PCI Scan Disputes

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Sometimes a PCI scan will report findings that you may want to dispute. For example, if a scan identifies a false positive vulnerability. Other examples of when you may want to dispute findings in the PCI scan results are the following:

  • Vulnerability has a disputed CVSS Base score
  • Vulnerability cannot be address in your environment, but there is a compensating control in place
  • Exceptions exist in the report

In these and similar situations, you can file a dispute in the PCI Scan Disputes page. The most common workflow for disputing a vulnerability is the following:

  1. Determine the scan policy that contains the vulnerabilities you need to address, and then access the PCI Scan Results for that scan policy. See Dispute scan results for more information.
  2. Address and enter a dispute statement for each vulnerability to submit for review. See Dispute a vulnerability for more information.
  3. After you submit your dispute, an Alert Logic ASV Security Analyst reviews your request. See Review or update a submitted dispute for more information.

For more information about PCI scan vulnerability disputes and compensating controls, see PCI Security Standards Council.

Dispute scan results

You must first determine the scan policy that contains the vulnerabilities you need to address, and then access the PCI Scan Results for that scan policy. From the PCI Scan Results, you can access the PCI Scan Disputes page, which lists all of the failing vulnerabilities identified in that PCI Scan.

To dispute scan results from the PCI Compliance tab:

  1. Click the Settings icon (), and then click PCI Scanning to access the PCI Scanning page.
  2. In the PCI Compliance tab, under Latest 25 Reports, click the name of the non-compliant scan policy that contain the vulnerabilities you need to address.
  3. Under PCI Scan Results, click Dispute Results.

You can also access a non-compliant scan policy in the Scan tab of the PCI Scanning page.

To dispute scan results from the Scan tab:

  1. Click the Settings icon (), and then click PCI Scanning to access the PCI Scanning page.
  2. Click Scans, and then locate the non-compliant scan policy that contains the vulnerabilities you need to address.
  3. Click Results to see details on the scan policy, and then click PCI Scan Results.
  4. Under PCI Scan Results, click Dispute Results.

PCI Scan Dispute page overview

The following list highlights some of the features of the PCI Scan Dispute page:

  • Vulnerability description: A detailed description is provided for each vulnerability under the Vulnerability column.
  • Previously disputed: An exposure that was previously disputed is identified with an arrow icon (). For these items, you can prefill information from the previous disputes. To learn how to prefill information, see Prefill information from previous disputes.
  • Vulnerability information: You can view more information for each vulnerability. Click on the vulnerability for more details and additional resources. For similar vulnerabilities, you can address them in bulk. To learn how to address vulnerabilities in bulk, see Address multiple exposures in bulk.
  • Supporting evidence: Vulnerabilities that are ready to be submitted have a check icon () next to them.
  • Vulnerabilities remaining: The number of vulnerabilities you have yet to address is reflected in the upper right corner. All vulnerabilities must be addressed before you can submit your dispute request.

Sort and search content in the PCI Scan Dispute page

You can sort the list of vulnerabilities by various parameters, by ascending or descending order, and search content. You can perform searches to find a specific vulnerability. In the search bar on the top right of the page, search for all or part of the name of the vulnerability, a specific port or protocol, host information, or any partial string of text that is part of the vulnerability text.

To sort the list of vulnerabilities, use the Sort fields or click a column name. You can sort by the following values:

  • Status
  • Host Name
  • Host IP Address
  • FQDN
  • Vulnerability (ID)
  • Service Protocol
  • Service Port
  • Selection Status
  • Last Modified
  • Dispute Type

Dispute a vulnerability

To dispute a vulnerability, you must provide an explanation for the disputed findings, and submit the information for review by an Alert Logic PCI ASV Analyst. After you submit your dispute request, the engineer, with whom you can communicate through the PCI Scan Dispute page, reviews the submitted evidence and makes a decision.

In the PCI Scan Dispute page, if a vulnerability was previously disputed, you can use the Prefill option to reuse comments and evidence. To learn more about the prefill option, see Prefill information from previous disputes.

To dispute a vulnerability:

  1. In the PCI Scan Dispute page, complete the following for each identified vulnerability listed:
    1. Click the box next to the vulnerability.
    2. Select a dispute type from the drop-down list. The following options are available:
      • Dispute Score
      • Compensating Control
      • False Positive
      • Scan Exception
    3. In the Notes box, type your dispute statement.
    4. To upload supporting files, click ADD NEW and locate the files to upload, or click USE EXISTING EVIDENCE to attach a file previously uploaded. This step is optional.

      You can address vulnerabilities in bulk. To learn how to address vulnerabilities in bulk, see Address multiple exposures in bulk.

  2. Review your dispute content. Make sure each dispute statement is correct and complete. Once you submit a dispute, you can only add evidence that addresses the statement. You cannot edit the dispute statement.
  3. After you have addressed and reviewed each vulnerability, click SUBMIT FOR REVIEW.
  4. In the slideout panel, enter your contact information.
  5. Click START DISPUTE. The dispute contact will receive an email confirmation of the dispute request.

If you need assistance, call Technical Support (US: (877) 484-8383, EU: +44 (0) 203 011 5533), or email support@alertlogic.com.

After your dispute has been submitted, an Alert Logic ASV Security Analyst reviews your dispute. When they either complete it or request further information, you will receive an email notification. To review and communicate with the ASV Security Analyst, see Review or update a submitted dispute.

After you submit a dispute, the statement cannot be modified. You can only add evidence that addresses the statement.

Prefill information from previous disputes

If you have already disputed some of your vulnerabilities, you can submit the comments from your previous dispute. An arrow icon () appears next to each of the previously disputed vulnerabilities. You can prefill these vulnerabilities individually, or you can prefill all of them at the same time. Prefill at the top displays the number of previously disputed vulnerabilities.

To prefill information for a single previously disputed vulnerability, click the arrow icon () next to the vulnerability. To prefill information for all previously disputed vulnerabilities, click Prefill.

If you manually enter comments for a previously disputed vulnerability rather than using Prefill, the action is reflected with both the arrow and check icons (,).

Address multiple exposures in bulk

For vulnerabilities that share the same dispute types and supporting documentation, you can address multiple exposures in bulk.

To address exposures in bulk, first select the vulnerabilities to address. There are several way to select multiple vulnerabilities. You can:

  • Select all listed vulnerabilities
  • Select all unhandled vulnerabilities
  • Select individual vulnerabilities. To organize related vulnerabilities together, you can sort the list by clicking one of the column names: Asset, Vulnerability, Protocol/Port, or Dispute Type/Commentary.
  • Click on a particular asset or protocol/port link to select all vulnerabilities related to that asset, or related to that protocol or port.

When you make your selection of multiple vulnerabilities, the Bulk Operations slideout panel appears, displaying the number of exposures selected. To hide the Bulk Operations, click CANCEL.

To apply bulk operations:

  1. In the Bulk Operations slideout panel, select a dispute type from the drop-down list.
  2. In the Notes, type your dispute statement.
  3. You can upload supporting files, although this step is not required. To upload supporting files, click ADD NEW and locate the files to upload, or click USE EXISTING EVIDENCE to attach a file previously uploaded.
  4. Click APPLY to enter this information for each selected vulnerability.

Review or update a submitted dispute

After you submit your dispute, an Alert Logic ASV Security Analyst reviews your request. After the engineer makes a decision, you will receive an email notification. At that time, you can review the dispute and add further comments.

To review or update a submitted dispute, click the Settings icon (), and then click Scan Disputes. On the PCI Scan Dispute page, you can view existing disputes, review comments, provide updates, and communicate with the Alert Logic ASV Security Analyst.