Manage Your User Account

The Alert Logic Users page allows you to manage user account settings, such as your name, contact information, and password.

If you have registered credentials with the Fortra identity provider (FIDP) and use them to authenticate to the Alert Logic console, you must manage your user account settings in the Fortra Account Console. For more information about managing FIDP user accounts, refer to Fortra Account Settings.

User accounts with the administrator role can manage the details for other users in their organization. For more information about creating and managing other accounts, see Customer Accounts, User Accounts, and User Roles.

Update your user account details

For your user account, you can manage your contact information and your password.

If your customer account administrator enabled multi-factor authentication (MFA), you must add and set up your MFA device through your user account details. For more information about MFA, see Multi-factor Authentication.

To update your contact information:

  1. In the Alert Logic console, click the Manage menu item, and then click Users.
  2. To the right of your user account entry, click VIEW.
  3. Make any needed changes to the following fields:
    • First Name
    • Last Name
    • Phone
    • Mobile
  4. Click SAVE.

To change your password:

If you have registered credentials with the Fortra identity provider (FIDP), you will be redirected to the Fortra Account Console to reset your password.

  1. In the Alert Logic console, click the Manage menu item, and then select Users.
  2. To the right of your user account entry, click VIEW.
  3. In the appropriate fields:
    1. Type your Old Password.
    2. Type a New Password.
    3. In Confirm Password, type your new password again.
  4. Click SAVE.