Templated Connections: Ticketing and Messaging

Many IT and security organizations are using multiple ticketing or messaging platforms which require manual processes to create notifications and tickets. The templated connection capability links the Alert Logic console with your IT Service Management (ITSM) or messaging system to open tickets automatically and streamline your workflow. Alert Logic templated connections automate incident, observables, and report notifications directly to your chosen collaboration or ticketing system. We have introduced native support for popular third party ticketing and messaging platforms including Jira, Jira Service Desk (JSD), ServiceNow, PagerDuty, Slack, and Microsoft Teams.

With the templated connections, you can:

  • Send vital security data and notifications to your favorite ITSM, email, and messaging platforms
  • Streamline workflows with automated ticketing and notification based on what is most important to your business (characteristics such as severity and type)
  • Gain enhanced flexibility by leveraging and customizing native templates and simplify connection configuration experience

Documentation resources


Manage Templated Connections

Templated Connections Configuration Guide