Connectors: Ticketing and Messaging

Many IT and security organizations are using multiple ticketing or messaging platforms which require manual processes to create notifications and tickets. The new connector capability links your Alert Logic console with your IT Service Management (ITSM) or messaging system (both via webhooks) to open tickets automatically and streamline your workflow. Alert Logic connectors automate incident, observables and report notifications directly to your chosen collaboration or ticketing system. We have introduced native support for popular 3rd party ticketing & messaging platforms including Jira, Jira Service Desk (JSD), ServiceNow, PagerDuty, Slack and Microsoft Teams.

With the new connectors, you can:

  • Send vital security data and notifications to your favorite ITSM, email, and messaging platforms
  • Streamline workflows with automated ticketing and notification based on what is most important to your business (characteristics such as severity and type)
  • Gain enhanced flexibility by leveraging and customizing native templates and simplify connector configuration experience

Documentation resources

Webhook and Email Connectors

Manage Connectors

Connectors Configuration Guide

Incident Schema

Observation Schema

Scheduled Report Notification Schema